About Community Health Centers of Pinellas Inc. at Martin Luther King Jr.
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My daughter and I are both patients. We love it here and Claire is such a wonderful, caring physician. The only problem I have is when I call I can't get through. I leave a message on my chart and they usually respond within a day.
I was trying to find a better route to posting this in here but did not find anything in the web site. I have been routed to many ppl just to get one simple respond on provider Patricia Welsch not been in network with BCBS. I received notification from my insurance company stating she was out of network, so I reached out to Evara and “billing” third party company tells me they do not know who are in network. That they are just third party billers. OKAY! So you pay a company that doesn’t know this kind of info. They tell me I have to call Evara for that. I call and a clerk or call center Rep (Melissa) tells me she doesn’t know, that she will have a supervisor call me. SMH! I ask for supervisor name and extension info, she tells me she can’t provide me with it by policy. WRONG! How can you communicate with supervisor for complaint if you can’t provide me this info.. She gives me first name (Dean). Come to find out this person is no longer there since last month. REALLY!? So BCBS did a 3 way call with me and attempted to get through and it was unsuccessful to get to billing, even though she selected billing option it took us to a scheduler, she had to transfer us again. This is all unacceptable customer service in overall. Mind you I do not need to get my health care here because I have a private insurance. I choose to because I really like my PCP and my entire family comes here but for Behavior health I will take my child else where. I have worked in healthcare system long enough to know not to provide this type of customer service, if you want patients to stay, please provide better trainings to staff that can provide the right information. Specially something as simple as is provider is in network or out of network with an insurance. Not even the clerks, call center and the third party you paying know this information .That’s a shame!! I am even embarrassed writing this as I know many of the staff that work here and they are awesome and I cherish them.
Dr Claire Snodgrass this was my first visit ever with her and she just scan through my test results and told me everything was fine but there was some abnormal things. I wouldn’t recommend this place to NOBODY. they don’t care about you or your health and don’t respond or call back my health is my # 1 priority they never answer the phone your on hold for almost a hour it’s just bad and unprofessional dr office ever!!!
Staff are horrible and don't care about the patient they never sent my prescription over to the pharmacy went back up there and was told i wouldn't get them till Monday because it's to late my appointment was for 3 worst doctor office in area other locations are even worse
I was hesitant at first because of the reviews but honestly I got in Mrs. Snodgrass answered all my questions and addressed my concerns by the time I left my prescription was ready. The front desk staff was nice and all no complaints